Managing rapid change during the Covid-19 crisis – Part II
Continuing to deliver a leading service to our clients
As the leading commercial space transformation specialists, Sigma is responsible for keeping several leading UK retailers up and running with their goods not for resale (GNFR). Going beyond just the traditional install or sourcing of this equipment, Sigma manages entire equipment and distribution centres for a number of high street names including supermarkets and pharmaceutical retailers who have been on the frontline during recent months.
For Sigma’s many clients, closing up shop simply wasn’t an option as they provided essential services during the critical lock-down period. It was imperative that Sigma could stand by their side making sure that equipment, shelving and covid-related safety items could all be delivered and installed at the sites they needed to be, on time and with minimum disruption. Working in partnership with their clients, Sigma made it happen.
“When the coronavirus pandemic erupted, we had to change. Many business-as-usual approaches to serving customers, working with suppliers, and collaborating with colleagues—or just getting anything done—would have failed. We have had to increase the speed of decision making, while improving productivity, using technology and data in new ways, and accelerating the scope and scale of innovation. And it worked. We have accomplished difficult tasks and achieved positive results in record time” –
Stuart Thomas; Head of Facilities
Serving the UK’s leading retailers
The reality of working during a health crisis
Remaining operational was a risk for Sigma and for those colleagues who were asked to continue working. However, they rose to the challenge and have, in their own way, contributed to keeping the country running during unprecedented times.
Sigma has invested heavily in making sure its workforce is as protected as they can be with tangible actions across both their health and safety and also their mental and emotional health. Communications have been frequent and honest and as such, hugely credible. In return, colleagues have shown great trust in their employer and belief in the steps they are taking to protect them.
These have been challenging times with little precedent in which to call upon for guidance. Through strong leadership, action-focused initiatives and excellent communication, Sigma has been able to continue to deliver so that in turn, frontline services can continue to do what they do best.
Over 20 Years Experience
With over 20 years’ experience of transforming commercial space, Sigma provide a true end-to-end service; from fixtures and consolidation, to construction, projects and M&E.
Share this Post